Records
Consumer complaint handling
Inspection criterionRef. FSSAI-FSE-QAL-001
In plain language
You need some way for customers to raise a food-safety complaint, and for it to actually get handled.
Official text
“Food Business has an effective consumer complaints redressal mechanism.”
What to do
Set up a simple way for customers to raise complaints (a register, a phone number, an email) and a process for following up on them.
Add this to your restaurant's checklist
Track this requirement, keep the proof in one place, and get reminded when it needs attention.
More in Records
SabSet maps requirements for clarity. Always confirm against the official source; professional advice may be appropriate.